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August 22 07:12 AM
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Take time to say thanks to Lapeer County 911 dispatchers


Dear Editor,

I encourage each of us to take a moment or two during the coming week to contact the dedicated men and women of our Lapeer County 911 Central Dispatch Center and thank them for their contributions to Public Safety, the citizens of this county and each and every one of our families.

Each of us, myself included, take for granted the service provided by the dispatchers who are truly the first to respond to a citizen's call for help. Whether it is a medical emergency in which a panicked young mother is coached by phone to dislodge the object blocking their child's airway or instructing CPR procedures to a family member attempting to maintain the life of a loved one, these professionals are the calm voice to all, including the first responders facing life and death on the street.

All dispatchers have two constant companions, other dispatchers and stress. They depend on one and try to ignore the other. They are chastened by upset callers, often taken for granted by many and sometimes even criticized by others. The rewards they receive are inexpensive and infrequent except for the satisfaction I hope they feel at the end of each shift, having done what they are expected to do to the best of their ability, compassionately, understandingly and professionally.

I hope the reason many of us take them for granted is that they are so dependable, so reliable, and always accessible that they are simply just always there in our time of need. Please join me this coming week in thanking those who take care of us, those who make sure we get help during our most stressful times, our dispatchers.

Byron Konschuh, Lapeer County Prosecuting Attorney
April 09, 2008

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