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August 20 • 03:24 PM
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Troubleshooting finds simple mistake



shadow
shadow
August 06, 2008
In last week's column I alluded to technical problems. It was true. I had done everything but stand on my head to get the printer to work. It went through all the right motions, but nothing would print. Two or three times I checked and tightened cables, thinking that, like once before, someone maybe had disconnected the printer to hook up an ipod or something. Since I had also been experiencing other problems with the computer, I thought this was probably par for the course, and told myself I would just have to wait 'til Michael got back from Germany.

Well, he has come and gone. I cornered him long enough to look it over while I did his laundry (including ironing all those 100% cotton shirts I'm fairly sure will not see an iron again until the next time he's home.)

As he tried one thing after another, being just as puzzled as I had been over why the paper would feed through the printer and come out perfectly blank despite my having put in brand new ink cartridges, I had come to believe that this after all was a fair exchange of services.

Finally, as I ironed the last shirt, he brought me a test page which said simply, "Hey, is this working?''

"You should take the tab off the ink cartridge before you drop it in,'' he said with a grin.

I was sure I would not have missed such an obvious detail. Actually, I thought I had double-checked for that sort of thing. But what can I say? There was the tab in his hand, and I had installed the cartridges in a hurry. It wasn't the first, and probably wouldn't be the last time I'd make a simple little mistake — I was just glad I wasn't paying some expensive tech support person to trouble-shoot for me.

Castle Creek
Van Dyke Gas
08 - 20 - 17
03:24
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